Position:  Guest Service Agent

Company: Waldorf Astoria Dubai International Financial Centre

Link to Apply: click here

Job Role:

• Welcome and fulfill the check-in process for Guests and group arrivals
• Complete the check-out process for departing guests using the hotel systems
• Manage, effectively and efficiently, guest requests, inquiries, and complaints
• Maintain current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events
• Maximize sales revenues through up-selling and marketing programs
• Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems

Basic Requirements:

• Guest Relation Agents for the Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should possess the following skills and characteristics: 
  • Front Office/Concierge experience in the hotel, leisure, and/or entertainment sector
  • Calm, efficient, and organized with great attention to detail
  • Excellent personal presentation and manners
  • Excellent communication skills
  • A passion for delivering exceptional levels of guest service
  • Computer literate and able to navigate through company systems
  • Professional manner with an emphasis on hospitality and guest service\

• It would be advantageous for the role if you fulfill the below requirements:
  • OnQ experience 
  • Previous experience with the check-in/out process
    
  • Additional language spoken
  • Previous experience working for a luxury property

Note: Pinayexpat is not affiliated with the hiring company nor any connection, we are only providing links and job information to help many job seekers.