• Manage guest queries in a friendly, timely, and efficient manner
• Serve alcoholic/non-alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis-en-place is well-stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure food and beverage orders are of a consistently good standard and delivered in a timely manner
• Practice grooming standards including uniform dress code, cleanliness, and personal hygiene
• Comply with hotel security, fire regulations, and all health and safety legislation

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• High attention to detail
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations
• Experience working for a luxury property