JOB HIRING DUBAI: Guest Service Agent for a 5 stars hotel
Position: Guest Service Agent
Company: Waldorf Astoria Dubai International Financial Centre
Link to Apply: click here
Job Role:
- Welcome and fulfill the check-in process for Guests and group arrivals
- Complete the check-out process for departing guests using the hotel systems
- Manage, effectively and efficiently, guest requests, inquiries, and complaints
- Maintain current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events
- Maximize sales revenues through up-selling and marketing programs
- Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
Basic Requirements
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sector
- Calm, efficient, and organized with great attention to detail
- Excellent personal presentation and manners
- Excellent communication skills
- A passion for delivering exceptional levels of guest service
- Computer literate and able to navigate through company systems
- Professional manner with an emphasis on hospitality and guest service
It would be advantageous for the role if you fulfill the below requirements:
- OnQ experience
- Previous experience with the check-in/out process
- Additional language spoken
- Previous experience working for a luxury property
Disclaimer: Pinayexpat is not affiliated with the hiring company nor any connection, we are only providing links and job information to help many job seekers.
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