• • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work.
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• • Extend personal service and attention to all guests.
  • Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests.
  • Prepare and provide the daily reports, control reports (house account revenue and statistics)
  • Monitor credit limits stringently, inform FOM when exceeding limitations
  • Maintain and update guest history profiles through the Opera guest profile system.
  • Prepare and provide the daily reports, control reports (house account revenue and statistics)
  • Control Night Audit checking, trial balance for the day and cross checking of guest room rates between correspondence, registration cards and actual amount charged
  • Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements.
  • Give courtesy calls and complete the daily call log as per established guidelines

Your experience and skills include:

• Flexibility to respond to a range of different work situations.
• Must have the ability to multi task.
• Excellent communication and interpersonal skills.
• Ability to work under pressure.