Position: Hostess

Company: Palazzo Versace Hotel Dubai

Link to Apply: click here

Job Role:

• Represent the outlet with a genuine smile and greetings at the reception.
• Display friendly and pleasant attitude towards guests and colleagues.
• To set up the host/hostess stand, review the reservation book and make recommendations as to the setup of the room.
• To open the restaurant for business at the prescribed time each shift.
• To inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set.
• To pick up the daily menus and insert them properly in their covers.
• To inspect every menu and list to ensure their immaculate condition and appearance.
• To develop a complete working knowledge of the menus, menu ingredients, and what is unavailable for the day.
• To assign seating taking into account service standards.
• To know the server stations, their daily assignments, their personal timing patterns, and their maximum workload capacity.
• To maintain a station chart and cover count for the restaurant
• To be fully capable of working with an open table system.
• To ensure each guest receives the highest quality of service.
• Ensuring maximum flexibility and support extended for any guest request
• To greet each guest promptly, courteously, graciously with eye contact, a smile, and good posture.
• Ensure fondly bid farewell to every customer that departs the restaurant and invite them back
• To handle guests without reservations or those waiting for others to join them.
• To handle lost and found items.
• To seat reservations promptly at a table pre-set for the number in the party.
• To check the guest's coats or packages when necessary.
• Ensure all guests are explained of the buffet set up and offer further assistance.
• To address guests by name whenever possible.
• To address guest dissatisfaction immediately and inform the manager of the action taken.
• To answer telephones according to standards and take reservations or provide information regarding the restaurant or any other hotel service.
• To anticipate the needs of guests while scanning the room constantly.
• To respond properly in any hotel emergency or safety situation.
• To perform other tasks or projects as assigned by hotel management.
• To identify potential problems and ask for assistance before a breakdown occurs.
• To provide lateral service within the hotel whenever needed.
• To support the service when required.
• Coordinate and respect the decisions of the team leader.
• Collect guest preferences and communicate to all relevant teams.
• Maintain notice boards and files in the department.
• Check menus for cleanliness and quality.
• Keeps all documents well updated.
• Monitor reservations and act accordingly. (Special occasions, cancellations, vouchers, and others)
• Call guests if required to confirm reservations.
• Coordinate with restaurant reservations if any changes have appeared in epicure that may affect the operation.
• Support and assist the service team for additional tasks.
• Ensure side stations, menus, magazines, and the hostess desk is clean and tidy before closing the shift.

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