• Work on and support key employee life cycle processes, primarily pay services.
• Input, update, and maintain all HR related data in a timely manner.
• Maintain the accuracy of the information and key changes as and when necessary and by deadlines, as required
• Take ownership of employee contacts and requests ensuring that each contact is accepted and resolved with a high degree of customer focus.
• Meet SLAs set for processes and KPIs set for the role.
• Carry out audits and checks on data changes to ensure accurate and timely payment of the employee population.
• Maintain, manage, and regularly audit all employee information and electronic personnel files.
• Participation in the continuous improvement of HR processes.
• Communicate effectively both verbally and in written form with employees and key stakeholders to explain and resolve queries and concerns. This could be via email, phone, and chat/instant messaging.
• Participate effectively in adhoc projects assigned.

Basic Requirements

• Strong written and verbal communication skills in English
• Bachelor's degree
• Minimum 2 years of work experience in HR administration/HR Shared Service Center in a similar role
• Basic knowledge of HR processes and systems
• Proficient in Microsoft Office
• Ability to manage confidential and sensitive information, adhering to strict standards
• Ability to work in under pressure, changing environments being flexible