Pinoy Tourism Charter Flight Dubai to Manila Experience
Pinoy Tourism Charter Flight experience.
Finally, we landed safely in the Philippines.
The moment hubby and I decided to go home, we started preparing a lot. We ready not just our stuff but ourselves as we know this will not be an easy exit.
Don and I are realistic people, we know when to fight or give up. Like our unplanned exit from the UAE, we know that we are not fully ready to live in the Philippines because of many obligations. But due to the effect of this pandemic, we don’t have any choice but to move forward.
Because of our worries, our last days in UAE was very busy not just in packing but also in planning. We are discussing our next steps once we reach our home town.
Our efforts reach a concrete plan, the list of to-do is now on our hand. Hopefully, with the help of God, we can gradually finalize it.
But before that, we have to face the hard reality of exiting the UAE at this time.
One of the challenges as of this time is getting a flight from Dubai to the Philippines. Unlike the normal flight, all flights now are special flights only which makes the ticket cost very expensive.
In addition to it is some travel agents who are hard to deal with. I am not sure if its because these steps are all-new system or it is they’re natural.
Anyways I would like to share with you guys my experience in terms of airline booking with Pinoy Tourism, to set your expectation.
Normally, ClearTrip is my favorite booking search engine when checking flights, and comparing prices. I already used their services many times that is why I trusted this website.
But the rate advertised at that time was unbelievable. The prices available are AED6,000 and above, I was nervous as I know my company would not agree on those prices.
Though they will shoulder my fare that rate is too much.
While browsing, I saw the FaceBook page of Pinoy Tourism. They are advertising a guaranteed flight, so I called.
The agent picks up the call and so the inquiry part started.
Then she informs me that the given price cannot be found in the online booking site as it is a special flight only. Prices can only be avail only through a travel agency (one of them is Pinoy Tourism)
Now, it makes sense why all rates from booking engines and airline websites are expensive.
However, there is new information given by the agent which is not fully clear with me, such as:
– the flight is guaranteed, but the airline may change the schedule days before the flight
– agency or airline should have a permit from the Philippines to secure a flight on the set date
Sounds easy to understand, but I was a bit lost so I have a lot of reconfirmation and questions.
Since the ticket will be paid by my boss, I need to get even the smallest details as I need to justify with them the high cost.
My company is aware of the normal ticket price to the Philippines so I know I need to be ready with all the questions.
Our conversation continues through what’s up as I need to send her my passport copy to make a tentative blocking.
The agent’s way of explaining and answering my question is a bit irritating. She always pinpointing on my face that she already explained that details to me.
At first, I was calm, but when she did it a couple of times I told her I don’t like the way she assisting me.
I told her to please do not be annoyed with me, as I am not working in a travel agency. Not all people can easily understand these rules, and with all the news in the media of flight delay and cancellation, I need to be clear on details.
She just simply said she was not annoyed, she is just explaining.
Though I have an option to change an agency, I just continue my transaction with them as I happen to know that my husband’s company will be getting his ticket on the same agency.
So I decided to just patiently deal with my agent as I know it will be easier for me to monitor Don and I flight at the same slot.
That”s what I thought.
I never thought that the two agents handle our transaction would be a little bit headache. The way they work and handles questions is not professional. A simple question will always have a complicated answer. They are lack of initiative to update me, I always need to follow up on my pending concern.
People may say that I might be overacting or demanding, but I know in the tourism industry the key to success is good customer service.
Six years back I was working in the tourism sector and the training and golden rule I always remember from them is the value of customer service. We never leave our post or client hang with pending concern. Maybe I was just expecting to see it from them as well.
Complaining or telling them my issues was useless, the moment I did it they are taking it in another way. Either personal or in a literal way.
Our flight original schedule was July 20, 2020, via Cebu Pacific by 12:10 am. Don and I are preparing ourselves to be at the airport by July 19 of 7:00 pm
However, until July 19, we didn’t receive yet our ticket copy. Still, I was confident that our flight will push through as I’ve seen on their Facebook page that the schedule is still on.
Around 12:00 noon of July 19 the agent called and update me that there are changes. Our new flight will be via Emirates Airline by 03:10 am of July 20
We are fine with it at least we have enough time since Don’s passport was not yet with us. As per his company rules, it would be handed over only on the day or day before the flight.
So our plan was, collect his passport by 4:30 pm, eat, then be a the airport by 09:00 – 10:00 pm
Plans were perfect and on time, we got his passport by 4:30 pm.
Around 5:00 pm the agent called again and unbelievably told me
“I am sorry mam, the flight I gave you was wrong details, it should be via Philippines Airline by 07:40 pm of July 20”.
Calming down myself is the first thought that came in my senses, I don’t want to stress myself. Since they told me initially that passengers should be flexible on the flight as an agency don’t have any control over it.
But this part seems their negligence.
My energy at that moment is not enough to complain. I just agreed on the new time and told her to make sure Don and I flight are the same.
After dinner, we drove back to our house in Ajman. All residents of Sharjah and Ajman would understand how traffic it would be at 6:30 pm onward from Dubai.
Around 8:15 pm we reach home, my phone was ringing with an unknown number. It was the agent again!
She said they manage to put us via Emirates Airlines of July 20 at 03:10 am flight. I agreed as I don’t want to delay it again.
In her explanation, it seems there was really a miscommunication with their team internally.
Though I was exhausted I hurriedly drove back to Dubai again. I was rushing as I need to drop the car we are using at my friend’s residence. Then my friend accompanies us to the airport.
Around 10:00 pm we reach Terminal 3.
Thankfully the flight went through, no cancellation or delays. But the effort we’ve been through with the way agent handles our transaction was exhausting.
I am just thankful that at least we have a car to use driving back and forth, it is easier for us to catch the time. But I don’t know for those who are taking public transportation, I am not sure how they will react with it. The cost, energy, and effort are not a simple as that.
As of now, we are thankful that we are finally in the Philippines.
This post is not to create any issue with the agency, but just to let the passenger know what to expect during this time so they are ready whatever the circumstances happen.
Just bring a lot of patience from the start of your inquiry until your flight. With that long patience, you can reach home.
Have a safe flight for all OFW bound to the Philippines.
–Pinoy Tourism-Pinoy Tourism–